Yes, we offer a seamless remote selection process. However, because ElegantHouse works with exclusive materials from premier Italian and European manufacturers, our sampling process differs from the mass market.
We offer two options:
Catalogs with a security deposit. We can ship original factory sample books or hanger collections to you. A refundable security deposit is required (the amount depends on the value of the specific catalogs). Once you have made your selection and returned the catalogs to us in good condition, the deposit is fully refunded. You only cover the courier delivery costs.
Individual samples (swatches). If, after an online consultation and video overview, we have narrowed down your choice to a few specific articles, we can request individual fabric swatches directly from the factory. The shipping cost for these is calculated individually.
For confirmed orders: If your project is already in production (advance payment has been made), we will cover the logistics of sending the final samples and wood finishes for your ultimate approval before cutting begins.
We invite you to our office in Riga, which houses a huge library of premium materials. If you are located in another country, we will establish a remote workflow: we will record detailed videos of materials under different lighting conditions, take high-quality macro photos of textures, and send physical samples to you via courier.
As a rule, yes. However, in the textile and leather industry, there is a concept known as "Dye Lot" variation. A slight difference in shade between the finished product and a small catalog sample is an acceptable norm, as fabrics and leathers are dyed in different production batches.
We work with leading European factories and offer a vast range of upholstery options: from natural linen, bouclé, and wool to high-tech blended fabrics, Alcantara, and genuine leather. Upon your request, we can easily select hypoallergenic fabrics that carry the international OEKO-TEX® safety certificate.
Yes. If you have pets, please be sure to let us know. We will offer you special fabric collections (flocks, densely woven micro-velours without distinct loops) that are difficult for claws to catch on. However, please remember that absolutely indestructible fabrics do not exist, but a properly selected material will significantly extend the life of your furniture.
Yes, we work with the client's material (COM service - Customer's Own Material). If you or your designer have already purchased a specific textile, send us its technical specifications. Our technologist will verify if the fabric is suitable for the chosen model (taking into account elasticity and density), after which we will calculate the required yardage for your item.
The furniture's "filling" is selected strictly individually for your project. Depending on the budget, desired softness, and the furniture's purpose (home or commercial property), we use a wide range of materials: from high-quality standard grades of polyurethane foam (PU foam) to highly elastic HR foam, Memory Foam, and natural latex. You decide what level of comfort you need.
This depends on the model and design you choose. If the technical construction of the sofa or armchair allows, we make the cushion covers fully double-sided in the main fabric. This is very practical and extends the lifespan of the furniture, as you can periodically flip the cushions.
Yes, this is one of the main advantages of custom production. You can choose any opaque color from the RAL or NCS palettes, as well as select a wood stain that highlights the texture of natural wood. For approval, we will send high-quality photos of the finishes or include physical wood veneer samples in your fabric parcel.
Since we specialize in custom manufacturing, we most often work based on your 3D models and visualizations. However, for the items and solutions presented on our website, we can provide ready-made 3D models in various convenient formats upon request.
Our office houses a large library of physical catalogs. To help you create 3D visualizations, we can assist in selecting the necessary materials upon request and provide links to digital databases and high-resolution textures directly from our European partner suppliers.
Detailed 2D drawings (including .dwg format) and technical specifications are developed by our design engineer individually for each project during the approval stage. There are no ready-made drawings for mass download, as every order is adapted to the specific dimensions and requirements of your property.
Yes. We have a special partnership program for interior designers, architects, and studios. It includes special commercial terms, a transparent agency commission system, priority service, and technical support at all stages of project implementation.
To start cooperating, simply send brief information about yourself or your studio (with a link to your website or social media portfolio) to partners@eleganthouse.pro. Our partner relations manager will contact you to discuss the details and send you the cooperation terms.
Absolutely. Custom projects are our specialty. We do not limit you to standard frameworks and are ready to bring ideas of any complexity to life: based on your sketches, drawings, or visualizations, down to the millimeter.
Since our partners are located all over Europe, we have established a convenient remote workflow. To help you create a mood board and coordinate details with the client for an active project, we individually select and send the necessary physical samples (fabric cuts, wood swatches, finish fragments) via courier directly to your studio.
Yes, we successfully complete projects for restaurants, hotels, offices, and lounge zones. For commercial furniture, we incorporate an increased safety margin: we use reinforced frames, fire-retardant fillings (upon request), and specialized wear-resistant fabrics (from 50,000 to 100,000+ Martindale rubs).
Yes, we strictly observe professional ethics in our joint work. We guarantee complete confidentiality of the drawings, order details, and personal data of your client provided to us. Furthermore, during the implementation stage of your assigned project, we do not discuss financial terms directly with the client bypassing the studio, nor do we publish photos of the finished interior without your approval.
A complete set of care rules for various materials (fabric, leather, veneer, metal) can be found on our website in the Care and Maintenance Guide section. We also attach basic recommendations to the product passport upon delivery.
It is sufficient to regularly wipe the surface with a slightly damp soft cloth (microfiber), then always wipe it dry. To prevent the leather from drying out and cracking, treat it 1-2 times a year with a special conditioner for premium furniture. It is strictly forbidden to use alcohol wipes, solvents, and abrasive sponges.
We strongly recommend using professional furniture dry cleaning services. Home washing (even on a delicate cycle) is done at your own risk, as it can cause the fabric to shrink, making it impossible to put the cover back onto the frame.
For regular care, use a vacuum cleaner with a soft brush attachment (at least once a week) so that dust does not penetrate the fiber structure. If the pile gets flattened or changes its shade (the "shading" effect), simply smooth it gently with a soft brush or your hand in the direction of the pile.
Yes. Upon your request, we can select upholstery with easy-clean technologies (e.g., Easy Clean or Aqua Clean). However, remember: if you spill something, the liquid must be immediately and carefully blotted with a dry napkin (from the edges to the center), under no circumstances rubbing the stain into the fabric.
We recommend avoiding prolonged exposure to direct UV rays. Any material, even the most expensive leather or top-tier textiles, can locally fade (lose shade brightness) over time under active sunlight.
According to our operating rules, furniture must be placed at least 1 meter (100 cm) away from heating radiators, fireplaces, and other powerful heat sources. Directed hot air critically overdries natural wood, veneer, and leather, leading to irreversible deformations.
Wood, veneer, and leather are "breathing" materials. The ideal microclimate for preserving their properties is a temperature between +15°C and +28°C and relative air humidity within 40-60%.
No, this is strictly not recommended. Intense hot steam can destroy the structure of the polyurethane foam (filling), dissolve the safe adhesives we use during assembly, and irreparably ruin the fabric pile.
Yes, for the long and silent operation of mechanisms (folding beds, sofas), we recommend treating moving metal parts with a technical silicone spray once a year. Mechanisms should be unfolded smoothly, without sudden jerks.
Yes, recliner motors are not designed for continuous "up-and-down" play. The standard safe duty cycle to protect the motor from overheating is: 2 minutes of active operation, followed by 18 minutes of rest.
Since we manufacture custom furniture, the allowable load is calculated individually for each project. It depends on your chosen type of frame, mechanism, and filling density. If your project requires a reinforced structure (e.g., for HoReCa), be sure to inform us during the design stage.
No. Our furniture is designed for comfortable sitting and lying in specially designated areas. Sitting on armrests or backs creates a critical point load that can lead to the breakage of the internal frame.
No. Upholstered furniture (sofas, armchairs, beds) is designed for the even distribution of the weight of a sitting or lying person. Jumping, walking on the sofa, or sudden impacts create extreme point (impact) loads. This inevitably leads to torn internal straps, broken springs, or cracks in the wooden frame. Damages of this nature are easily identified during technical inspection and are not covered by the warranty.
We are confident in the quality of our products, therefore we provide an extended 10-year warranty on the wooden frames (made of birch plywood). For soft fillings (polyurethane foam), transformation mechanisms, and hardware, a standard 2-year warranty applies, in accordance with EU legislation.
Yes. Extended periods (10 years for the frame, 2 years for mechanisms) apply when the furniture is used in a home environment. For commercial projects (HoReCa, offices, lounge zones), due to the increased daily load, the standard warranty period is 12 months, unless otherwise stated in an individual contract.
No, the overall warranty period for the product is not extended. However, a separate warranty is provided for the newly replaced part itself from the moment of its installation.
The warranty covers the structural integrity of the frame, the reliability of load-bearing joints, the quality of hidden and decorative seams, as well as significant sagging of the polyurethane foam (more than 10% of the original volume, not related to the normal adaptation of materials to body weight during use).
The warranty on upholstery materials is provided by the fabric manufacturer (typically 1-2 years) and covers color retention and the structural integrity of the fabric. Please note: slight pilling on textured fabrics (bouclé, wool) during the first months of use is a natural physical process of loose fibers shedding and is not considered a defect.
We pass on the official warranty from European mechanism manufacturers (usually 2 years). If anything happens to the mechanism during this period, we handle all communication - you won't have to contact the supplier directly; we will simply replace or repair the unit.
The warranty is not completely voided, but we will not be able to cover damages at our expense if a technical inspection shows that the frame or mechanism broke specifically due to incorrect self-assembly or improper alignment during installation.
No. If you choose natural aniline or semi-aniline leather upholstery, the presence of minor natural markings (scars, insect bites, stretch marks) is not a defect. It is the animal's natural "passport," confirming the authenticity and premium quality of the material.
No problem. The entire order history, drawings, and specifications are stored in our database. To file a request, you simply need to provide the contract number or the client's name.
Showroom samples from our display are usually sold with a significant discount "as is." They are covered by a limited warranty that does not cover the cosmetic nuances (fabric wear, minor scratches) for which the price was reduced.
Natural softening of soft fillings (within 10%) and slight stretching of the fabric on the seating areas during use are normal for upholstered furniture. Technological squeaking of metal mechanisms, which can be eliminated with basic lubrication, is also not considered a defect.
If you discover a defect, simply email us at info@eleganthouse.pro. Please include your contract number, briefly describe the issue, and be sure to attach several clear photos or videos of the defect. Our quality control department will review your request within 5-7 business days and contact you to resolve the issue.
Yes. We provide maintenance, repair, and full reupholstering for our furniture even after the warranty period has expired. Furthermore, we keep digital patterns for all our projects: if your model's design features removable covers, you can always remotely order a new set in a different fabric to update your interior.
This depends on the product category:
Custom project: According to EU consumer protection laws, goods of satisfactory quality made to your individual specifications (size, chosen fabric, design modifications) cannot be returned or exchanged.
Ready-made goods: If you purchased a standard ready-made item from our stock, you have the right to return it within 14 days, provided it remains in its original condition and packaging.
We accept payments via bank transfer to our company's (SIA) bank account based on an issued invoice.
No, payment upon delivery is not available. The dispatch of finished furniture is carried out only after full (100%) payment of the order based on the issued invoice.
Yes, of course. We work with legal entities (B2B) and issue official commercial invoices with specified VAT.
When calculating custom projects, we provide a transparent estimate that clearly indicates the base price of the item and the VAT amount (the standard rate is 21% for Latvia).
For legal entities from other European Union countries with a valid European VAT number, we issue an invoice with a 0% VAT rate (Reverse charge) in accordance with EU tax legislation.
For clients from non-EU countries, we issue an Export Invoice without VAT (0% rate). You pay local taxes and customs duties independently when clearing the cargo in your country.
Yes. Since the furniture is custom-made specifically for you, a 70% prepayment is required to start production. The remaining 30% is paid after the item is ready, prior to its dispatch from our production facility.
Yes. Once the project is approved, the contract is signed, and the prepayment is made, the final cost is fixed. There will be no hidden surcharges during the production process.
According to EU consumer protection legislation, custom-made furniture (non-standard dimensions, client-selected fabric, personalized design) cannot be returned or exchanged. Canceling an order with a full refund of the prepayment is only possible before the materials are purchased and the item is actually put into production.
We manufacture our furniture in Riga, Latvia. This is our own full-cycle production (Atelier-Workshop), which allows us to control quality at every stage.
Yes, we use safe materials that fully comply with strict European Union standards. Our frames are based on birch plywood (rather than toxic particle boards), hypoallergenic adhesives, and certified polyurethane foam. The furniture is absolutely safe for living spaces, bedrooms, and children's rooms.
We operate in a closed production format and do not maintain retail showrooms in order to avoid inflating the cost of our furniture. Our address is Dzērvju iela 6, Rīga, Latvia. Visits are available by prior appointment only.
We value our reputation. If at any stage you encounter difficulties that your manager could not promptly resolve, please email us at info@eleganthouse.pro with the subject line "For Management". Your email will be forwarded directly to the company's founders for personal control.
At the moment, we are developing our own network and partnerships with dealers, but we are open to discussing individual cooperation terms.
No, the base price includes only the item itself. A mattress is a matter of individual comfort. However, upon request, we can arrange the production of any mattress, as we cooperate with partners who manufacture mattresses and other sleep accessories.
No, you are not limited in any way. Since we manufacture furniture from scratch, we can build a bed for a mattress of any dimensions (for example, 200x220 cm or extra-thick mattresses). Simply provide us with the dimensions, and we will design the frame exactly to fit your mattress size.
When placing an order, you provide us with your mattress dimensions. We then adapt the internal dimensions of the frame and the height of the side rails so that the mattress fits perfectly.
If the changes only concern the design (fabric, leg color, headboard height within standard limits), there is no markup for a "non-standard" item; we only recalculate the material consumption.
Yes. All photos in the catalog are our completed projects. We do not use third-party images. Additionally, on the "Portfolio" page, there is a special section with ideas that we can bring to life upon your request.
No, the catalog represents only a small fraction of our portfolio. A significant portion of our completed projects remains private for confidentiality reasons (under NDAs with designers and private clients). We are absolutely not limited to the presented product range. You can send us any idea, interior visualization, or a photo of your desired furniture (reference), and we will manufacture it from scratch, tailored to your exact dimensions and comfort requirements.
Yes. Any model can be customized for you. We can alter the width, depth, backrest height, armrest thickness, and any other parameters down to the centimeter, ensuring the furniture fits your interior perfectly.
Yes, we develop drawings based on a photo and create an item that is as close to the original as possible.
The difference lies in the approach, durability, and materials. Store-bought furniture is mass-produced with a focus on cost reduction, featuring chipboard frames (which loosen quickly), standard foam, and a limited choice of fabrics. By ordering from us, you get:
Frames made of moisture-resistant birch plywood that last for decades.
Premium fillings and highly durable fabrics from European factories.
Full customization: the item is designed for your specific interior, budget, and room features, rather than being pulled from a warehouse.
You can visit us by prior appointment to see physical samples of materials and fillings, and test our showroom display units. We will also provide you with our fabric library for selection. However, out of respect for our clients' privacy and our production standards, we do not conduct tours of the workshop itself, nor do we allow "test-driving" other people's finished orders, as they are carefully packaged immediately after final assembly.
Yes. Before sending an order into production, our design engineer develops detailed drawings. You will receive a file specifying all dimensions, and we will begin cutting materials only after your approval.
Yes, we can integrate a storage system into absolutely any bed or sofa model. Since we design furniture individually, we have no structural limitations. At your request, we can install a reliable lifting mechanism with gas struts (creating a spacious storage box) or design hidden pull-out drawers.
No. However, if you have delicate parquet flooring, simply notify us in advance - we will proactively attach protective felt pads to the item's legs or include them in the kit if you plan to assemble it yourself.
We are not limited by dimensions and can manufacture a headboard that reaches all the way to the ceiling. However, logistics must be considered. If a solid, single-piece headboard cannot pass through doorways, elevators, or staircases, we will design it as a modular structure (made of several parts). We will carefully plan the joints down to the millimeter and offer you the best options to ensure the finished piece looks flawless and fully meets your expectations.
The base delivery cost within Riga is fixed at 50 EUR.
Please note that this rate does not include carrying the furniture indoors, assembly, or professional installation (e.g., of wall panels). The cost of these services is calculated individually for each project, based on the dimensions of the items and the specific conditions of your property (floor number, availability of a freight elevator, installation complexity).
The rate is 0.70 EUR per kilometer.
The mileage is calculated starting from our warehouse located at Rīga, Dzērvju iela 6.
Yes. Within Latvia, Lithuania, and Estonia, we most often deliver furniture using our own transport. Delivery to other European countries, as well as the UK, Switzerland, and Norway, is carried out through our logistics partners.
Yes, we deliver throughout Europe, as well as to the UK, Switzerland, and Norway.
Yes, logistics costs are calculated based on volume. Delivering small items (poufs, pillows, decor) will cost less than transporting large-sized items (e.g., corner sofas or non-dismountable beds with high headboards).
No, the delivery cost is not included in the base price. It is calculated individually when placing an order, as it depends on multiple factors: the dimensions of the selected furniture, the exact address, and the specific logistics of the property itself (floor number, freight elevator availability, width of staircases, and the need for manual carrying).
Standard delivery hours are business days from 10:00 to 20:00. However, for the convenience of our clients, we also offer custom delivery schedules, including evenings and weekends. We always strive to find the most convenient day and time for you.
By default, we allocate a 4-hour waiting window. Large furniture requires special care during transportation, and we factor in extra time for traffic conditions to ensure everything arrives in perfect condition without rushing. If you need the vehicle to arrive at a strictly specific time, we offer an "Exact Time" service. The cost of this option is calculated individually, as it depends on the order's dimensions and the specific logistics route for the chosen day.
Yes, the driver will call you 1 hour before arrival.
If you need to receive your order as quickly as possible, we can arrange same-day express delivery. This service is provided subject to availability in our delivery team's schedule, and its cost is calculated individually with a special premium rate for urgency.
Yes, from our warehouse in Riga.
Our warehouse is located at Rīga, Dzērvju iela 6. Standard working hours are Monday to Friday, from 10:00 to 20:00. However, we value your time and understand that visiting during weekdays can be difficult. By prior arrangement, we will gladly meet you to hand over your order on weekends or at any other convenient non-working time.
No, a pass is not required. Please simply contact us an hour before your arrival so we can prepare your furniture for handover and meet you without delay.
The standard minimum doorway width is 75 cm. If your doorways, hallways, or staircases are narrower or feature tight turns, please be sure to notify us before production begins. In this case, our design engineer will proactively design the furniture to be modular (consisting of several parts) for easy access.
The responsibility for checking the dimensions of doorways and staircases lies with the client. If it is physically impossible to bring the delivered furniture inside, it will be returned to our warehouse. In this case, structural modifications to the item (reworking at the factory) will be required. This is an additional scope of work, for which a separate invoice will be issued. Re-delivery is also charged separately.
If the item's design technically allows for on-site disassembly (and doing so will not void the warranty), our specialists can do this. This is a paid service, billed by time: 30 EUR/hour per specialist.
We can recommend partner alpinists for high-altitude work, but our delivery team members do not perform these services themselves.
If the item does not fit in the elevator, the cost of manual carrying ranges from 5 to 10 EUR per floor for each item (depending on the weight and dimensions of the module).
Yes. The base delivery cost includes carrying the items up to 20 meters. If the unloading point is further away, the cost of additional carrying is calculated individually based on the weight and dimensions of the item.
We ask clients to provide an unloading space in advance. If free parking is unavailable, the client covers the cost of paid parking for the freight vehicle during the unloading and assembly process.
No, for private orders, this is a separate service, the cost of which is calculated individually depending on the complexity of the item. For B2B interior design projects, assembly is usually already included in the final estimate.
Yes, assembly typically takes place immediately upon delivery. In Riga and throughout Latvia, installation is carried out by our in-house specialists. In other European countries, assembly is performed by our logistics partners (European delivery services).
In Riga - our in-house specialists. In Europe - partner services.
For deliveries within Latvia by our in-house staff - yes, our specialists always take all packaging materials with them, leaving you with a clean room and ready-to-use furniture.
For deliveries to other EU countries by logistics partners, debris removal is available when ordering the special "White Glove Delivery" option (calculated separately).
Yes, but only if this is required by the design of the furniture itself (e.g., heavy wall-mounted cabinets or high wall panels).
Yes, you must clear the space in advance for our specialists to work (move old furniture, remove fragile items). Our team works with the utmost care and, if necessary, uses indoor shoes (or shoe covers) and protective mats to avoid damaging your flooring.
Please carefully inspect the furniture before signing the acceptance certificate. If you notice any external damage (scratches, cuts) or a manufacturing defect, the specialist will document the issue in a defect report right on site. We will take back the defective part (or the entire item) and resolve the issue at our production facility as a priority and at our own expense. Please note: according to our policy, claims regarding appearance and visible mechanical damage are not accepted after you have signed the acceptance documents.
