Privacy Policy

This Privacy Policy explains how SIA “Moncor”, operating under the ElegantHouse brand (hereinafter referred to as “ElegantHouse”, “we”, “us”, or “our”), collects, uses, stores, and protects your personal data when you use the website eleganthouse.pro (hereinafter referred to as the “Site”) and fill out any feedback forms on the Site.

We respect your privacy and guarantee that the processing of your personal data is carried out in strict compliance with the General Data Protection Regulation (GDPR) of the European Union and the legislation of the Republic of Latvia.

1. Data Controller

The entity responsible for processing your personal data is:

  • Legal Entity: SIA “Moncor” (ElegantHouse brand)

  • Registration Number: 40203206283

  • Legal Address: Krustpils iela 54C, Rīga, Latvija, LV-1057

  • Contact Email: info@eleganthouse.pro

2. What Data We Collect

We collect only the data that you voluntarily provide to us when filling out electronic forms on the Site or when contacting us directly:

  • Contact Information: Name, phone number, email address, messengers.

  • Property Details: City and country of residence or delivery, property address (if measurement is required).

  • Project Details: Room dimensions, files (drawings, site photos, design examples), estimated budget, and other comments provided by you.

  • Technical Data: IP address and basic cookie data necessary to protect the site from spam and ensure its proper functioning (for more details, see our Cookie Policy).

3. Purposes and Legal Basis for Data Processing

We use your data exclusively for the following purposes:

  • Service Provision: To calculate the cost of a bespoke project, prepare a commercial offer, and contact you to discuss order details (Legal basis: performance of a contract or pre-contractual measures).

  • Corporate Cooperation: To process inquiries from interior designers, architects, and B2B clients.

  • Service Improvement and Security: To protect forms from spam attacks and improve service quality (Legal basis: our legitimate interests).

We do not engage in spam distribution and do not share your contact information with third-party marketing agencies.

4. Data Transfer to Third Parties

Your data remains strictly confidential. We may share specific data only with trusted partners, provided it is necessary to fulfill your order:

  • Logistics and courier services (to organize delivery).

  • Installation teams (only address and contact details to perform measurements or installation).

  • State authorities of the Republic of Latvia (only in cases explicitly required by law).

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, or until you withdraw your consent. Documentation related to financial transactions and fulfilled contracts is retained in accordance with the accounting requirements of the Republic of Latvia.

6. Your Rights

Under European data protection legislation, you have the following rights:

  • Right of Access: Request information about exactly what data we hold about you.

  • Right to Rectification: Request the correction of inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): Request the complete deletion of your data from our systems, provided its retention is no longer required by law.

  • Right to Restriction of Processing: Prohibit us from using your data for certain purposes.

To exercise any of these rights, please contact us via email at info@eleganthouse.pro. We will respond to your request within 30 days.

7. Data Security

We implement modern technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. Our Site utilizes a secure network connection for the safe transmission of information from feedback forms.

8. Changes to the Privacy Policy

We reserve the right to update this Policy periodically. All changes become effective immediately upon their publication on this page.

Last updated: March 2026